RESUME
Ian Laws
Sault Ste Marie ON
idlaws@itechsupport.biz
(705) 206-5422
Summary of Qualifications
• Senior Technical Specialist for Group Health Centre, Sault Ste Marie, ON
• Information Systems Coordinator and Senior IT Technician for Government of the Northwest Territories Liquor Commission
• Technology Manager for Sahtu Divisional Education Council, Northwest Territories
• CompTIA Network+ and A+ Certified
• ITIL v3 Foundation Qualification
• Bachelor of Commerce Degree with Major in Information Systems
• Team member and IT lead for a new WAN Point of Sale project
• Manage day to day IT operations, technical support and system development
• Network design, implementation and support
• Supervise technical support staff and technical support contractors
• Member of Management Team with Northwest Territories Liquor Commission
• Founder of successful computer service and retail company
• Founder and inaugural chair of IT working group for IT Managers
• Retail, Industrial, Transportation and Government sector experience
Technician Skills
• Diagnose and repair computer hardware, printers, and peripherals beginning with XT/8086 to current standards
• Over 15 years configuring and supporting OS for UNIX and Microsoft servers, PCs and Macintosh computers
• Install and configure Wi-Fi, Terminal, Remote and Local connectivity
• Network cable installation, testing and troubleshooting
• Network infrastructure configuration and troubleshooting
• Install and configure switches, routers and modems
• Install and configure 100’s of networked computers and peripherals
Technical Experience
• Microsoft Server NT 4.0/2000/2003/2008
• Microsoft XP Professional and Windows 7 Professional
• Microsoft Office Professional 2003 Trainer
• Microsoft Office Professional 2010
• VMware, Novell and Citrix Environments
• Store Management Suite by Loc Software
• Veritas Backup Exec
• SCO UNIX 5.0.6 Servers and Terminals
• Network cabling, routers, switches, modems
• Wireless Networks
• AccPac ERP 500
• Microsoft SQL Server 2005
• DreamWeaver MX 2004
• Xerox and Ricoh Copier Service Technician
Customer Relations
• Work with a wide variety of clients daily to determine their information system and information technology requirements
• Assist clients in clearly identifying the problem either by description, demonstration or desired outcome
• Research problem and provide solution(s) for their review
• Follow up on the delivered solution for their feedback and approval
• Provided training, demonstrations and on-line resource material to further enhance clients systems knowledge
• Meet regularly with head office staff and regional managers to keep up to date on emerging issues and future events
Planning
• Plan, coordinate and oversee network and telecom infrastructure restructuring during major office renovations
• Keep up to date with latest IT system maintenance and upgrade requirements
• Develop disaster recovery plan for IT infrastructure as requirements change
• Prepare work plan and budget for system and application upgrades, acquisitions, and changes, purchases, staff and end user training
• Schedule regular maintenance and site inspections at regional locations
• Prepare tenders for IT purchases, office equipment leases complete with technical specifications and service requirements
• Coordinate IT maintenance, upgrades and repairs with Head Office and regional personnel to minimize operational interruptions
Operations
• Oversee day to day operation of IT at Head Office and regional locations
• Delegate technical problems to appropriate technical support personnel
• Address issues brought forward by IT staff regarding data archiving, patches, threats, upgrades, system error messages
• Work with users to improve work processes and flow
• Ensure technical staff and end users received appropriate computer training
Management
• Responsible for developing information systems, policies and procedures to maximize IT operations availability in a 24/7 environment
• Work with department managers and end users to meet their IT requirements
• Establish and administer 24/7 technical support coverage utilizing staff and technical support contractors
• Address users requests for enhancing system capabilities and performance
• Work with system vendors on programming changes and technical issues
• Develop life cycle for IT components
System Design
• Design and implement WAN Client/Server networks for K-12 schools, government offices and warehouse and retail organization
• Implement and maintain integrated information system for the accounting, purchase, inventory and retail of products
• Configured WAN for remote control over VPN and Intranet
• Setup remote site monitoring and alerting for environmental, system, threat and power anomalies
• Install and configure Point of Sale Systems
Leadership
• Founder and inaugural chair of IT working group for IT Managers
• Member of Management Team in government
• Former Municipal Councilor for Town of Norman Wells, NT
• Past President of Norman Wells NT Ski Club
Supervision
• Supervise technical support staff
• Schedule technical support staff and support contractors for 24/7 coverage
• Identify areas for skills and knowledge improvement with staff and arrange for appropriate training or instruction
• Follow up on project and tasks assigned to tech support staff and contractors
Financial
• Regular review and analysis of financial statements and sales data
• Preparation of cash-flow worksheets and pro-forma financial statements
• Preparation of annual and project budgets
• Accounting for retail business using AccPac and Simply Accounting
• Business payroll preparation, taxation remittance and financial reporting
Education and Training
• CompTIA Network+ and A+ Certified
• Bachelor of Commerce with Honours, Information Systems Major, Carleton University, Ottawa, 1992
• Heavy Duty Mechanic Journeyman’s Ticket with Red Seal, R. Angus Caterpillar Ltd, Edmonton, 1983
• Leadership Certificate Program, Vancouver Community College, 2008
• ITIL v3 Foundation Qualification
• Preparing for Cisco Certified Network Associate (CCNA) Exam
Work Experience
• Group Health Centre, Senior Technical Specialist, Sault Ste Marie, ON, January 2011 to Present
• Northwest Territories Liquor Commission, Information Systems Coordinator, Hay River NT, December 2003 to November 2009
• Sahtu Divisional Education Council, Norman Wells NT, Information Technology Manager, February 1998 to November 2003
• Sahtu Computer Services, Norman Wells NT, Owner and Senior Technician, 1990 to 1998
Other Relevant Experience
• Owner of Successful Small Business
• Small Business Marketing Consultation
• Remote Logistics for Information and Goods
Community Involvement
• Volunteer at 2008 Arctic Winter Games
• Fund raising for Team Diabetes Canada Athens, Greece Marathon
• Member and volunteer Soo Finish Nordic Ski Club
Lifestyle
• Outdoor enthusiast – kayaking, biking, cross-country skiing and camping
• Competitive runner, cyclist, skier and swimmer
• Reduce, Reuse, Recycle
References Available on Request